Make a complaint

Three short steps, about 3 minutes. Need help? .

What happened

Service (optional)

Rail BRT Bus Ferry Cowry card Terminal Other / not sure

Type of problem

Short summary

For example: "Train held at Marina with no announcement".

Tell us what happened

Include what you expected and what you would like us to do.

Where and when optional, but it helps us act faster

Route or line

Station, stop or terminal

Date and time

Bus or train number

Cowry card: last 4 digits

Never enter the full card number.

Photos or documents

Up to 5 files, 10 MB each: JPG, PNG, PDF, MP4 or audio.

How we contact you

Give a mobile number, an e-mail address, or both. We use them only for this complaint.

Your name (optional)

Mobile number

E-mail

Send updates by

We use your details only to handle this complaint and to contact you about it. We keep complaint records for 5 years after closure, then anonymise them. You can ask to see, correct or delete your data. I understand.

You will get a reference number straight away.